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Refund Policy

Fees will not be refunded if a student withdraws after the program has commenced, study notes have been dispatched or student access to Subject Rooms has been activated, except under the following circumstances; where the student's application for enrolment is declined by the ICMA, where by reason or reasons beyond the student's control, including acts of government authorities, civil strikes and riots, the student is prevented from studying a module or subject, where the ICMA cancels a module or subject in which the student has enrolled or where the commencement of the module or subject is postponed for more thanfour weeks.

Student Grievance

Apart from complaints and appeals relating to assessment, students might have complaints or grievances concerning other aspects of the services provided by the Institute.

Issues which may give rise to grievances include :

• members (client) service

• dissatisfaction with course/module delivery or outcomes

• dissatisfaction with contractor or employee conduct

• dissatisfaction with the learning environment

• individuals who believe they have been treated unfairly on the grounds of access and equity

• occupational health and safety concerns related to delivery and/or assessment.

• The Institute has procedures in place to deal with such complaints or grievances.

If you have a complaint or grievance, first raise it with the Institute RPI staff member concerned. If the RPI staff member cannot resolve the matter to your satisfaction, take your complaint or grievance to the Chairman-Education Committee.

If the Chairman-Education Committee is unable to resolve the matter to your satisfaction, it will be referred to the President of the ICMA. Depending on the nature of the complaint or grievance, the President of the ICMA may take a variety of actions to resolve the issue.

The Institute will make every reasonable attempt to resolve all issues brought to its attention.
If, after exhausting all avenues available through the Institute, you are still dissatisfied with the outcome, you may take whatever action you feel appropriate, including referring the matter to appropriate State or Commonwealth departments or bodies, such as the Department of Fair Trading.

Student Misconduct Policy

Misconduct refers to non-academic or academic misconduct by a student of the Institute. Examples of misconduct include :

• interfering with the orderly conduct of an examination, lecture, tutorial or other teaching class, or impairing or hindering the learning or assessment performance of others

• impairing or undermining the reputation of the Institute, its courses or assessments

• gaining or seeking to gain an unfair advantage in relation to any work submitted for assessment or dishonestly helping others to gain an unfair advantage

• removing examination material from a secure examination area

• plagiarism

• collusion.

The Institute may impose penalties on students for proven acts of academic or non-academic misconduct. Examples of penalties that may be imposed are:

• a formal caution or reprimand

• reduction in marks awarded

• recording a 'Disciplinary Fail' against a subject

• temporary or permanent exclusion from Institute programs

• payment of a fine.
  
  

Plagiarism

Plagiarism refers to any attempt by students to use the work, words or ideas of others without proper attribution, or any attempt to pass off the work, words or ideas of others as their own. Such acts are considered plagiarism whether they occur intentionally or carelessly.

In the context of assessment, plagiarism occurs if a student :

·         presents any phrase or extracts, verbatim, without using quotation marks and without any reference to the author

·         paraphrases all or part of an author's work and presents it without any, or with inadequate, reference to the author (this includes published Student Answer Guides)

·         copies or paraphrases all or part of another student's work or otherwise presents another student's work as their own

·         presents all or part of an assessment item previously submitted by them for another subject, for assessment in the subject concerned or another subject

·         presents all or part of the work of another student (past or present) as their own

Proven acts of plagiarism will incur penalties under the Institute's Student Misconduct Policy. Examples of penalties that may be imposed are :

·         a formal caution or reprimand

·         reduction in marks awarded

·         recording a 'Disciplinary Fail' against a subject

·         temporary or permanent exclusion from Institute programs

·         payment of a fine.

Collaboration

The Institute encourages students to study together and discuss their assessment preparation but emphasises that students must ensure that the work they submit for their assessment is their own work and that it is written independently. Students are encouraged to discuss assignment questions but not answers.

Collaboration refers to the following allowable methods of cooperative work:

·         work produced with other students, for example as part of a group exercise or assignment, with acknowledgement of the source and methods used

·         work which incorporates or is based on templates or examples provided by the ICMA, with acknowledgement of the source and methods used

Collusion

Collusion is defined as an agreement or cooperation in order to cheat or deceive for a fraudulent purpose. In an educational context, collusion can apply to students (past, present and future) who intentionally cooperate in order to gain an unfair advantage in the gaining of an award, qualification, Statement of Attainment or academic credit towards these.

Collusion may also refer to the following, which are considered contrary to allowable assessment preparation approaches :

·         unauthorized and unacknowledged joint effort in an assessment

·         unauthorized and unacknowledged copying of material prepared by another person for use in an assessment

·         unauthorized and unacknowledged assistance from another person, not necessarily another student, in an assessment

Work produced in collusion with other students will be regarded as academic misconduct. Proven acts of unauthorized or non-allowable collusion will incur penalties under the Student Misconduct Policy.