On Target Direct

On Target Direct

Latest JAMAR

Read Latest JAMAR (Winter 2013)

Refining Measures to Improve Performance Measurement of the Accounts Receivable Collection Function
An Examination of Budgetary Roles in the Context of Sponsorship Management: A Contingency Perspective
Product Diversification: The Need for Innovation and the Role of a Balanced Scorecard

  • Green Marketing and Misleading Statements:  The Case of Saab in Australia
  • The Effects of the Diagnostic and Interactive Use of Management Control Systems on the Strategy-Performance Relationship
  • Investigating the Determinants of Perceived Procedural Fairness in Performance Evaluation
  • Corporate Governance, Firm Characteristics and Earnings Management in an Emerging Economy
  • Beyond Ceremony: The Impact of Local Wisdom on Public Participation in Local Government Budgeting

Student Grievance

Apart from complaints and appeals relating to assessment, students might have complaints or grievances concerning other aspects of the services provided by the Institute.

Issues which may give rise to grievances include :

  • members (client) service
  • dissatisfaction with course/module delivery or outcomes
  • dissatisfaction with contractor or employee conduct
  • dissatisfaction with the learning environment
  • individuals who believe they have been treated unfairly on the grounds of access and equity
  • occupational health and safety concerns related to delivery and/or assessment.

The Institute has procedures in place to deal with such complaints or grievances.

If you have a complaint or grievance, first raise it with the Institute RPI staff member concerned. If the RPI staff member cannot resolve the matter to your satisfaction, take your complaint or grievance to the Chairman-Education Committee.

If the Chairman-Education Committee is unable to resolve the matter to your satisfaction, it will be referred to the President of the ICMA. Depending on the nature of the complaint or grievance, the President of the ICMA may take a variety of actions to resolve the issue.

The Institute will make every reasonable attempt to resolve all issues brought to its attention.

If, after exhausting all avenues available through the Institute, you are still dissatisfied with the outcome, you may take whatever action you feel appropriate, including referring the matter to appropriate State or Commonwealth departments or bodies, such as the Department of Fair Trading.


Contact Us

Email: info@cmawebline.org
Phone: +61 3 85550358
Fax: +61 3 85550387

Updates and News



The CMA and Graduate Conversion Programs are now available via Navitas in Australian Capital cities. [More]

WITS Global Business School


The CMA and Graduate Conversion Programs are now available online via the WITS Global Business School.[More]

Fuel Card Offer!


Shell Cardplus Fuelcard special offer for our Australian Members - up to 5cents/litre discount on Shell Fuels!